Contact Us | 1win Casino Guide 2026

We work online, so we have no street address and no walk-in desk. The team reads messages Monday to Friday, 9:00 to 17:30 UK time. Messages sent at weekends or on UK bank holidays wait until the next working day. Expect a first reply within two working days. Complex requests, such as corrections that need fact-checking, can take up to five. If you have not heard back after that, send a short follow-up. Please use only the contact form or the email shown in the page layout. We never ask for passwords, card details or account logins.

Use this channel for questions about our 1win Casino guide, factual corrections and suggestions for new topics. Tell us which page you are reading and quote the line you want reviewed. If you think a detail is out of date, such as a bonus term, a payment option or a licence note, say what you saw and where you saw it. We check claims against the operator's published terms before we change anything. We do not alter reviews or rankings in exchange for payment, and we will not discuss rankings as a trade.

Operators and agencies can reach us here for factual updates, such as new payment methods, revised bonus mechanics or licence changes. Send the exact wording of the terms and a public source we can verify. We do not guarantee coverage, positioning or a particular verdict. Sponsored or affiliate relationships never change our assessment criteria. Press releases without verifiable detail will not get a reply. Keep messages short and specific, and name one point of contact.

Played at an online casino and want to flag something? Tell us. Useful tips include slow or blocked withdrawals, unclear bonus conditions, support experiences and changes to terms. Describe what happened, when, and what the operator told you. Leave out personal data, full card numbers and account IDs. We read every tip, but we cannot act as a mediator in disputes or recover funds. For unresolved complaints, go to the operator's own complaints process first, then the licensing body or an independent dispute service.

Can you open or fix my casino account? No. We are an independent guide, not an operator, and we have no access to player accounts. Do you give betting advice? No. We explain how offers work, not what to stake. Can I ask you to remove a review? Only for factual errors, which we correct once verified. Gambling should stay entertainment, never a way to make money. Play only with money you can afford to lose, set deposit limits, and take breaks. If gambling stops being fun, UK support is free and confidential through GamCare and BeGambleAware. Adults aged 18 and over only.